Support / FAQs
Q. I have downloaded Actionpoint but I get a .NET 3.5 Error when I am trying to install?
A. The download version of Actionpoint requires an internet connection to install the software if your computer does not already have .NET 3.5 installed. During the install process .NET3.5 will be downloaded and installed before the Actionpoint installer starts.
If you are connected to the internet and still receive an error or the install seems to be frozen after a long period of time, you can download and install .NET 3.5 yourself from here and then install Actionpoint again, it will now skip this step.
Q. I have installed Actionpoint but I do not see a toolbar in PowerPoint?
A. - If you are using Office 2007 the toolbar will appear in the “Addins” tab at the top.
If you had a previous version of Actionpoint installed you must uninstall it from add/remove programs menu, and delete the installation folder "…\Qwizdom\Qwizdom Actionpoint" before installing Actionpoint.
Open your downloaded zip file and find the folder “KB908002” run each of the three files contained in this folder and try Actionpoint again.
Q. Everytime I run Actionpoint I see a ‘Just in Time Debugger’ message?A.
- Open Internet Explorer
- Click on Tools -> Internet Options
- Go to the ‘Advanced’ tab
- Check and Ensure that ‘Disable Script Debugging (Internet Explorer)’ AND ‘Disable Script Debugging (Other)’ are both selected
- Click OK and run your presentation again
Q. I am running the Actionpoint games and after the game intro I just see a white screen?
A. The white screen you are seeing is the first slide of your presentation. The Actionpoint games are just a wrapper around your presentation to display the results in a different way.
Q. Can Interact software be networked?
A. This depends on what you mean… the software can run a file across the network and store its results on a network drive - yes.
Q. Can it be remotely installed on a number of workstations across a network or does it require a named specific computer which has manually had the software installed upon it?
A. Yes and no - Yes it can be installed over the network using the .MSI file (DoNotRun.msi) although doing so will mean the drivers, .NET 3.5, and Microsoft Hotfix are not installed - therefore the software, although installed, would not work.
If the computers have .NET 3.5 already installed - and you roll out the .MSI across the network then chances are* they will be fine for marking up slides etc - but as they are lacking the drivers you would be unable to present from them without some further playing.
*if it does not work you will need the KB908002 hotfix